tag:blogger.com,1999:blog-9016481461081716660.post2353273081838598290..comments2023-10-30T14:18:09.345+00:00Comments on Symbiotic Life: A Rachel RantSymbioticLifehttp://www.blogger.com/profile/13031252021001637647noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-9016481461081716660.post-21314460878591508892012-03-24T19:10:16.493+00:002012-03-24T19:10:16.493+00:00Dave just looks like a tool. I don't like him ...Dave just looks like a tool. I don't like him or what he did in the entire scenario. The company is a mess and needs to refocus on their mission to serve customers.Lindsay Moorehttp://profiles.google.com/misslindsaymoorenoreply@blogger.comtag:blogger.com,1999:blog-9016481461081716660.post-32311294547403104172012-03-24T08:03:47.494+00:002012-03-24T08:03:47.494+00:00Thank you for reading and sharing your experience ...Thank you for reading and sharing your experience with me Nik! After reading all about it I think it might be quicker and simpler to simply write a letter requesting the cancellations I want via registered mail. I have very little to no faith left in 3 and I haven't been jerked around as much as you were it seems. We still haven't received a repaired phone so I'm waiting to see how that resolves its self as well. Wish us luck!Rhorsleyhttp://rachelssymbioticlife.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-9016481461081716660.post-14223828094867202762012-03-21T22:16:32.997+00:002012-03-21T22:16:32.997+00:00We fully intend to hold them accountable as far as...We fully intend to hold them accountable as far as we're capable of. We've already looked into how to file a complaint with the Ombudsman Services: Communications organization and other government departments if needed. The most ridiculous part of this, in my humble opinion, is that I even HAVE to go to these lengths to get this company to adhere to a reasonable standard. The long and short of it is that this company has lead my husband on one long goose chase all the while leaving him without any phone or service which he's paying for. I'm not an expert but I'm pretty sure that it's unreasonable to expect payment for services not rendered. The official complaints process is SO long and outrageous the average consumer would be highly unmotivated to try and pursue it. That shouldn't even be allowable. Hopefully, if enough people are motivated to complain about this type of poor service by this company further action will be taken by one of the government agencies, like the OFT, to protect consumers. Thanks for taking the time to read and sound off Hannah!Rhorsleyhttp://rachelssymbioticlife.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-9016481461081716660.post-51610908183799684302012-03-21T21:36:24.744+00:002012-03-21T21:36:24.744+00:00Yikes. So sorry to hear about this, girl. There is...Yikes. So sorry to hear about this, girl. There is nothing more maddening than receiving poor service, especially in more important matters. Beyond that, this is just terrible business. You can't be the only one who's had such a negative experience with 3. I hope they're held accountable..chillairandperfumenoreply@blogger.comtag:blogger.com,1999:blog-9016481461081716660.post-50449563737214056852012-03-21T19:24:25.165+00:002012-03-21T19:24:25.165+00:00Personally, I'm sick of any company feeling li...Personally, I'm sick of any company feeling like they have consumers over a barrel. I think it's disgusting that some of these companies utilize every trick in the book to discourage people from standing up for their rights and demanding a fair shake for their money. I think anyone with any business sense should see these scenarios as a personal invite to open up shop and provide a service that people feel like they can trust. Customers would flock to them. They would take down every carrier that didn't operate with above board ethics simply by being an ethical company. I find it incredibly bizarre that ATT want to run a background and credit check to add your mom on a pre-existing account. Just weird. I wish we could put them through a similar process. I wonder how they would feel if the shoe was on the other foot. If they had to go through such a stringent screening process before being allowed to provide a service for people they might be just a bit better behaved and try to retain their customers.Rhorsleyhttp://rachelssymbioticlife.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-9016481461081716660.post-26110966833732539792012-03-21T19:01:46.427+00:002012-03-21T19:01:46.427+00:00:( I feel like phone companies come in right under...:( I feel like phone companies come in right under credit card companies. There are so few out there, they feel like they can just jerk you around. My mom is actually having an issue with ATT right now over our home line. All she wants to do is be added to the account along with my dad. They're getting older and should he die for some reason, we would like to circumvent the hassle of having to close one account and start up another just to keep a landline. They're telling her that to add her first name to the account she will have to go through a background and credit check. I'm like, seriously? It's a phone, not a gun.Cassykinsnoreply@blogger.com